BCBS Contacts and BCBS Website information for Daimler Trucks
North America UAW Local 5286 Employees |
BCBS Contact |
Roles & Responsibilities |
When to Contact |
Info needed when contacting |
Customer Service Line for BCBS
T: 866-322-4784
8:00 am to 8:00 pm
Eastern Time
Monday through Friday
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- Assists employees and dependents with questions regarding benefit clarification, and medical/dental claims issues
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- Determination if contract active and dependents listed.
- Benefit and medical/dental claim questions/status.
- Individual ID card Request.
- Coordination of Benefits update.
- Individual PPO Directory request.
- Request for subscriber submitted claim form.
- Balance billing issue.
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- Your FHN number, on the front of your Insurance card.
- Your Group number, on the front of your Insurance card.
- Date of birth of card holder.
- Date of service on Insurance bill and total charge amount or EOB (explanation of benefits).
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Health Decision Support Tool
Health Care Advisor
Web site: http://www.hcbo.com
(after you login, click “Links” located on the left navigation bar)
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- Provides employees with information on prescription drugs, on selecting hospital and doctors that meet your specific criteria and treatment options and costs for various diseases and conditions.
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- When you need to select a hospital or physician for care.
- When you have questions on various treatment options and their respective costs.
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Your HCBO login Id and Password. |
Network Provider Locator - PPO
T: 800-810-2583
Available 24/7
Web site: http://www.bcbs.com
Please select the link in Upper right corner under “How Can Blue Help You” and then “Find Doctors or Hospitals Nationwide”
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- Provides members with information on a providers’ network status with BCBS – PPO or Traditional Network.
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- When you want to find a listing of providers that are in the BCBS PPO or Traditional networks.
- When you want to check to see if your provider is in the BCBS PPO or Traditional network.
- When you want more information on a participating provider – address, telephone number, etc.
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Your HCBO login Id and Password. |
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BCBS Contact |
Roles & Responsibilities |
When to Contact |
Info needed when contacting |
Member Self-Service Tool – Medical
Health Care Benefits Online (HCBO)
Web site: http://www.hcbo.com
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- Assists members in providing medical claims, benefits and eligibility information
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- To check claim status, deductible or other maximums.
- To view Explanation of Benefits (EOB).
- To order an ID card.
- To find participating physicians.
- To view benefit summaries.
- To access BHC and Health Care Advisor Web sites.
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Your HCBO login Id and Password. |
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